Know what’s in the weave.
Read the complete material description. A wool blend is different from pure wool. If fibre percentages matter to your choice and are not listed, ask us before ordering.
The character
of a material.
Fibre, construction and pile all shape a rug’s surface. Explore the details together, then check the care instructions for the individual design.
Look beyond the pattern.
Machine-woven, hand-woven and hand-tufted describe how a rug is made. Check the selected product’s specification and detail photographs; a pattern alone cannot tell you the construction.
Consider the height.
Use the stated pile height to check door clearance and the furniture around it. Think about the complete placement, including any underlay you plan to use.
Care, with confidenceFollow the label.
Follow the label.
Protect the piece.
Care requirements depend on the finished product, not just its fibre. Keep the manufacturer’s instructions with your order information.
For washable designs
Check the permitted temperature, cycle and drying method. Confirm that both the rug’s size and weight suit your washing machine. A larger rug may need a different cleaning arrangement.
Before cleaning or treating
Read the care label before using a cleaning product or machine. If instructions are missing or unclear, contact us before starting. Fibre content alone does not establish stain resistance.
For a specific room or requirement
Ask about the individual product if you need underfloor-heating compatibility, outdoor use or a particular performance rating. We will help you check the specification.